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Returns
If however you are not satisfied with your order, and it is within 30 days of receipt, please call us toll free at 866-444-5601 explaining your dissatisfaction, and for a Return Material Authorization number. Please note that the item must be in it's original packaging. Sorry, all sales of mouth calls are final and non-returnable. Items advertised with "free shipping" and are returned are charged a restocking fee equivalent to the original shipping cost for that item.
If the return is an error on our part, we will be happy to reimburse you for any additional shipping charges incurred, including the returned item's shipping charge. If you would like to exchange a product, you will be responsible for the returned item's shipping charges only. We will pay for the shipping of the new item to you. Please do not hesitate to contact us if you have questions or need help returning an item.
Damaged Packaging
If you receive a package from us that is damaged or the contents inside the package are damaged in any way, please leave all items just as you have received them, and contact your local UPS office for assistance in filing a claim. Please contact them first before reaching us as they will have clear instructions for processing your claim. For further information about UPS policies, please go to www.ups.com or call 1-800-PICK-UPS (742-5877).
